Terms for shops

These terms are an agreement between Future Forge Private Limited, which runs Linju ("Linju", "we", "us"), and the business you set up a shop for ("you"). We are a company registered in England and Wales, company number 15480332, VAT number GB 460 6603 05, registered office 19 Brubeck Way, Glebe Farm, Wavendon, Milton Keynes, England, MK17 8WR. Email: [email protected].

You agree to these terms for your business when you set up a shop, and again when we publish a new version. By agreeing, you confirm that you are acting for your business and not as a consumer, that you are allowed to agree on its behalf, and that the details you give us are true.

These terms apply alongside the Terms of use, which cover your personal account. If the two differ about your shop, these terms apply.

Staff you invite use Linju under the Terms of use. You are responsible for what your staff do with your shop on Linju.

We check every new shop before its page goes live. We may ask for changes, or decline a shop, for example if it is not an independent business, is outside the areas Linju serves, or its content breaks these terms.

Keep your shop's details accurate and up to date: its name, address, opening hours, category and photo.

Keep the prices you show on Linju accurate and up to date. They are your prices, shown as you set them.

You are the promoter of every welcome offer, stamp card reward and offer in an update that your shop shows on Linju. You alone are responsible for them: their terms, their lawfulness, and honouring them.

You can pause or change your offers at any time. A change applies from when you make it.

Linju is responsible, as controller, for the personal data in Linju. Through Linju you see a customer's first name and last initial, their stamps and visits at your shop and whether they are new to you, and counts in your Results. You never see their email address, phone number or where they live.

Your shop's name, logo, photos and words stay yours. You give us a non-exclusive, royalty-free licence to host, copy, resize, re-encode, display and send them: on Linju (the app, linju.app, the weekly digest, notifications and your printed counter kit), and to show that your shop is on Linju when we tell people about Linju, for example on linju.app or in app store listings. You can ask us to stop that second use at any time by emailing [email protected]. The licence lasts while your shop is on Linju, and for as long afterwards as we need to remove your content from our systems and keep the records the law requires.

You confirm that you have the right to use everything you publish, that it is accurate and lawful, and that it does not infringe anyone else's rights.

We have no tolerance for objectionable content. Nothing you publish may be illegal, misleading, hateful, abusive, threatening, discriminatory, sexually explicit or violent. We remove it as soon as we know about it, and a serious breach can close your shop at once (section 11).

We may refuse, hide or remove content, pause offers, or hide or close a shop that breaks these terms or the law, or after a report, as our moderation policy describes. We tell you why, and you can appeal a removal once.

Linju helps people near your shop find it and come back, but we do not promise any number of customers, visits, sales or other results, and no plan's price depends on them. The figures in your Results are measured by Linju as Linju describes them, for your information.

You will compensate us for any loss, cost (including reasonable legal costs) or liability we incur because of a claim by anyone else, including a customer or a regulator, that arises from your offers, rewards, goods or services, from your content, or from your breach of these terms or the law. We will tell you about such a claim promptly and let you take a reasonable part in dealing with it.

We provide Linju with reasonable care and skill. Linju is provided as it is available: we work to keep it running well, but we do not promise that it will be uninterrupted or free of faults.

We are not responsible for loss of profit, revenue, business, goodwill or data, or for any indirect or consequential loss. We are not responsible for what customers do, or for delays or failures caused by events outside our reasonable control.

Our total responsibility to you for all claims in any 12 months is limited to the greater of £100 and the amount you paid us for your shop in the 12 months before the claim.

Nothing in these terms limits or excludes our responsibility for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else the law does not allow us to limit or exclude.

You can close your shop at any time by contacting us, or by deleting your account. If you have a paid plan, cancel it first; we do not refund the current period.

We may suspend or close your shop if you seriously break these terms and do not put it right within 14 days of our asking, if you break them in a way that cannot be put right, if you publish illegal content or act fraudulently, or if a payment is not made. Where we can, we tell you first.

If we stop providing Linju in your area or altogether, we will give you at least 30 days' notice and refund the unused part of any period you have paid for.

When your shop closes, its page comes off Linju and customers' cards at your shop end. We keep the records described in our Privacy notice. Sections 4, 5, 9, 10 and 12 continue after your shop closes.

If we change these terms in a way that matters to you, we will tell you at least 30 days before the change and ask you to accept the new terms in Linju. If you do not accept them, you can close your shop, and we will refund the unused part of any period you have paid for.

These terms, the Terms of use, the plan details shown when you buy and any founding shop offer we make you in writing are the whole agreement between you and us about your shop.

We may transfer this agreement to another organisation; you may transfer it only with our written agreement.

Nothing in these terms makes you and us partners, or makes either of us the other's agent. No one else has rights under these terms.

We send notices to the email address of your shop's owner on Linju. Send notices to us at [email protected].

These terms are governed by the law of England and Wales, and the courts of England and Wales alone can decide disputes about them.

You can ask us for any earlier version of these terms at [email protected].