Search help
For example: stamp, reward, delete
Getting started
Is Linju free?
Yes. Linju is free for neighbours, always. There is nothing to buy.
How do I sign in?
Enter your email address. We send you a sign-in link and a 6-digit code: open the link, or type the code. Both work for 10 minutes. There is no password to remember.
Linju works in your web browser at linju.app, on a phone or a computer.
My sign-in email hasn't arrived
It usually arrives within a minute.
- 1.Check your junk or spam folder for an email from Linju.
- 2.Check the address you typed. "Use a different email" lets you change it.
- 3.Tap "Send it again".
Why do you ask my age?
Linju is for people aged 18 and over, so we ask you to confirm it once when you join.
My code
What is My code?
One code for every shop on Linju. Show it at the till to collect a stamp, or to use a reward or an offer. Open it from "My code" in the bar.
Always show it from Linju: it is yours alone, so a screenshot or a photo of it won’t work.
What does a shop see when it scans me?
Your first name and last initial, your stamps and your visits to that shop. Never your email or your phone number.
Does My code work without signal?
Yes. Open it once while you are online, and after that it works with no signal.
Stamp cards and rewards
How do I join a shop's stamp card?
Scan the Linju code on the shop’s counter card with your phone’s camera, or open the shop’s page, and choose "Join the stamp card". Your first stamp comes when you show My code at the till.
Where are my stamp cards?
Every card is in "Cards", with how many stamps you have and any reward that is ready. Star your favourite shops to keep them at the top, and search by a shop’s name.
How do I use a reward?
When a card is full, its reward is ready. Show My code at the till and the shop gives it with one tap.
I didn't get a stamp
Each shop chooses how often you can collect a stamp, for example once a day. If you have just had one, the next comes on a later visit.
If you think a stamp is missing, ask the shop.
Can Linju remind me about a reward?
Yes, if you ask. Turn on stamp card reminders and we tell you when a reward is waiting, or when you are one stamp away. At most one a week. Change it any time in Profile, under Notification settings.
The welcome pass
What is the welcome pass?
If you moved into your home in the last year, tell us the month you moved. Your welcome pass then holds the welcome offer of each shop on Linju in your area that has one, each to use once, until the end of the month a year after you moved.
How do I use a welcome offer?
Show My code at the till and tell the shop you have its welcome offer. The shop gives it with one tap, once.
I picked the wrong month
In Profile, choose "Change when you moved in".
Shops near you and their news
How do I find shops near me?
Home shows the shops on Linju in your area. Filter by what you are looking for, and see which are open now and which have a welcome offer for you. No shop can pay to be higher on the list.
How do I hear about a shop's news?
Follow it: when you join its stamp card, tick "Get notifications" for that shop. It can send you news and offers, at most one a week. Stop any time with "Stop updates" under the bell, or in Profile, under Notification settings.
Joining a stamp card never signs you up for news. You choose that separately, shop by shop.
What is the weekly digest?
One email every Thursday, if you ask for it: new shops, welcome offers and this week’s offers near you. Stop it with the link at the bottom of any digest, or in Profile, under Notification settings.
A shop I love is not on Linju
In Profile, choose "Ask for your shop" and tell us its name. You see where it stands, and we can tell you once when it joins. Shops never learn who asked, only how many.
Your account and your data
How do I change my name?
In Profile, choose "Your details". Shops see your first name and last initial.
How do I change my email address?
In Profile, open "Your details" and choose "Contact us", or email us at [email protected] from the address you use now, with the new one.
Can I see what Linju keeps about me?
Yes. In Profile, choose "Download my data" for a file with everything Linju keeps about you.
How do I delete my account?
In Profile, choose "Delete my account", or use linju.app/delete-account. We email you a code to confirm it is you. Your stamp cards, welcome pass, home area and follows are deleted, and you are signed out everywhere. It can’t be undone.
I have a question or a complaint about my data
Use "Contact us about your data" in Profile or at linju.app/privacy-contact. We reply within one month.
Still stuck?
Email us at [email protected]. Tell us what you were doing and what you saw. Never send us a sign-in code, a password or a card number.
We answer shops on a paid plan first. We don’t promise a reply time, but we read every email.
A complaint is answered within 5 working days, and a request about your data within one month.
Worried about a shop, a page or your safety?