Search help
For example: stamp, reward, delete
2 answers
Your team
Staff who serve customers
Setting up
How do I put my shop on Linju?
Sign in, then in Profile choose "Set up your shop": its name, what kind of shop it is, its address and opening hours. Add a photo of your shop front so customers recognise you.
It is free to start, with no card needed.
When does my shop go live?
Linju checks every new shop, so neighbours know every shop on Linju is real and independent. Meanwhile you can set everything up and preview your page. Once your shop is live, your page is public and you can serve customers.
What is on my shop page?
Your name, photo, address, opening hours, welcome offer, stamp card and price list, so people nearby can find you. On the Shop tab, "Share your link" sends it anywhere.
How do I add a price list?
On the Shop tab, choose "Add a price list" and add what you sell, in sections, with prices. It shows on your page as "What we offer".
Where is my counter card?
Once your shop is live, choose "Download the kit" in Grow: a counter card and a window sticker. Customers scan it with their phone to join your stamp card.
Serving customers
How do I give a customer a stamp?
Open Scan and point your camera at the code on the customer’s phone. Linju adds the stamp. You can also type the letters and numbers under their code.
How do I give a reward or a welcome offer?
Scan the customer’s code. When a reward is ready, or they have your welcome offer or an offer from your update, Scan shows it. One tap gives it.
Can I use a barcode scanner at my counter?
Yes. In Scan, choose "Scanner", then scan the customer’s code as you would any barcode.
Can I turn the sounds off?
Yes. Scan plays a chime when a code is accepted and a lower one when it is not, so you know without looking. Turn them off with the Sounds switch in Scan.
My customers have paper stamp cards
Bring their stamps across: after you scan a customer, choose "Add stamps from a paper card". You can do this once for each customer in your first 8 weeks on Linju.
Welcome offer and stamp card
What is a welcome offer?
Something you give a neighbour on their first visit, once each, like a free coffee with a cake. People who have recently moved nearby see it in their welcome pass, and everyone sees it on your page. Set it in Grow.
How do I set up my stamp card?
In Grow, choose how many stamps earn the reward, what the reward is, and how often a customer can collect a stamp. You can pause it and turn it back on.
Updates and bringing people back
How do I send an update?
In Grow, write a short message, add an offer if you like, see how it will look and how many followers it reaches, then send it. You can cancel it for a few minutes after sending.
Free includes one update every 4 weeks; Plus, one every week.
Who gets my updates?
Only people who chose to follow your shop. They can stop any time, and you never see their email or phone number.
What is Bring them back?
On Plus, Linju invites followers who have stopped coming to come back, with your offer.
Results
What do Results show?
New customers and how they found you, who came back, the offers used, stamps and rewards given and your followers, by week and by month.
Free shows this and the last week or month. Plus shows the last 6 months, with who has stopped coming, your busy hours and what each offer brought back.
Why has Linju paused sending me new customers?
Each plan includes up to a number of customers in a year. Once you reach it, Linju stops introducing you to new people until you have room again. Your regulars, your cards and your page carry on as before. Your plan shows where you stand.
Your team
How do I add my staff?
On the Shop tab, invite them by email; the invitation lasts 7 days. Staff can serve customers and see the shop. Only you change the shop, its offers, its team and its plan.
Someone has left my shop
Remove them from your team on the Shop tab. Staff can also leave a team themselves.
Your plan
How do I move to Plus?
On linju.app, open Grow, then "See your plan", and choose Plus, monthly or yearly. You can pay by card.
Can I try Plus first?
Yes, free for 30 days and with no card needed. If you don’t add a card by the end, your shop simply stays on Free.
How do I cancel?
On your plan on linju.app, choose "Manage billing". Plus runs to the end of the period you paid for, then your shop is on Free. Nothing you made is taken away.
What is a founding shop?
Shops that join Linju early have Plus free until Linju has brought them 5 new customers, and for 30 days after that. Your plan shows how many so far.
Still stuck?
Email us at [email protected]. Tell us what you were doing and what you saw. Never send us a sign-in code, a password or a card number.
We answer shops on a paid plan first. We don’t promise a reply time, but we read every email.
A complaint is answered within 5 working days, and a request about your data within one month.
Worried about a shop, a page or your safety?